Not Now James Terms and Conditions
- Final numbers are to be advised no later than 24 hours prior to the start of the function. This will constitute the minimum number charged for catering purposes.
- It is the client's responsibility to inform us of any allergies that are food related and we will then discuss possible options. Not Now James will not take any responsibility for allergic reactions if allergies have not been discussed in the order process. We will do our best to cater to most people but depending on requests, sometimes it is not always possible.
- All our products are made on the premises but they may contain traces of Gluten.
- Where possible, we will endeavour to accommodate persons with special dietary requirements.
- Orders that are less than $75.00 will incur a delivery fee of $20.00.
- Minimum numbers of 5 apply, unless discussed with Not Now James beforehand.
- Should a booking be cancelled 24hours or less days in advance, 30% of the food cost will be charged. Food cancelled on the day incurs a 100% charge.
- Normal hours of catering are 6.00am until 5.00pm. Should the function extend outside of the agreed hours, Not Now James reserves the right to charge an additional Delivery fee.
- We love what we do and strive to provide the finest products taking extra care with the creation of these dishes. We also love nothing more than repeat business so if there is a glitch in the system we will endeavour to correct the situation to your satisfaction. We ask that you let us know within 24 hours of the problem so that it can be rectified as soon as possible.
We are governed by and respect New Zealand consumer's law. If an issue does arise we will do our best to:
- Correct the situation by supplying what you need as to not affect the enjoyment of our product
- Offer a refund on reasonable terms
- If necessary work through the correct mediation channels offered to us here in New Zealand.
Please note that the guarantee does not cover faults arising from:
- Not adhering to the care and reheating instructions
- Any accidental damage or mistreatment of the product
- Any non disclosed allergies of the consumers
Payments made by credit card will incur a 3% surcharge
Other payments available are Cash, Internet banking, Cheque
All of our NOT NOW JAMES meals and morsels are made from scratch with the finest of ingredients and a tonne of passion. We hope you love your NOT NOW JAMES food and we are grateful for your valued business.